M-PAYA Energy Unlocks Cloud Speed and Reliability with Servercore

M-PAYA Energy, first Kenyan company providing prepaid smart metering solutions.

Case Overview

Objective

Deploy a scalable cloud infrastructure to support innovative metering software and payment services while ensuring seamless utility management operations.

Solution

Results

Client Profile

Founded in 2018, M-PAYA Energy is the first Kenyan company to provide prepaid smart metering solutions for electricity and water. The company serves landlords, property developers, and tenants, ensuring accurate billing and real-time usage tracking while minimizing disputes over utility payments. M-PAYA Energy is dedicated to addressing long-standing billing inefficiencies by offering transparent and reliable solutions.

Primarily operating in Kenya, the company has also supplied meters in Somalia and is actively planning to expand into other East African markets. M-PAYA Energy plays a vital role in the digitalization of utilities in the region, enhancing efficiency and transparency while facilitating dispute resolution.

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Why M-PAYA Energy Chose Servercore

Before Servercore, M-PAYA Energy worked with several global and local providers. While these providers offered reliable services, the following challenges remained:

— Limited flexibility: Scaling resources required multiple support calls and long wait times.

— Support gaps: Timely, hands-on support was often missing or delayed

— Control limitations: Deployments were constrained by dependencies on external providers.

As a result, the innovative metering company sought a new technological partner that could offer a flexible cloud infrastructure to support its innovative metering software and payment services. The main goal was to ensure seamless utility management operations while also gaining access to real-time technical support from the cloud provider.

Key reasons for choosing Servercore:

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‘Our move to Servercore came at a critical time as we deployed a new utility billing and energy management system. The self-service capability offered by Servercore stood out to us. They provided the confidence, control, and support we needed to ensure a seamless and future-ready transition. What mattered most was delivering a smooth migration and ensuring uninterrupted service for our partners and end-users.’

Client’s Main Objectives

Ensure accurate billing and reduce tenant and landlord disputes

By deploying new cloud-hosted prepaid metering systems with real-time tracking, M-PAYA aimed at providing complete and real-time transparency in utility usage. Doing so would enhance trust between stakeholders, ensuring smoother operations for both property managers and tenants, and hence reduce billing disputes.

Scale IT infrastructure for growth and regional expansion

M-PAYA aimed at implementing a self-service cloud where they could add resources instantly without waiting for lengthy support procedures from the provider. Such agility would enable the company to scale up and down to meet business demands and expand its footprint more efficiently.

Improve system responsiveness

System latency is a barrier that slows down both system users and back-office operations, potentially leading to low productivity and user dissatisfaction. With Servercore’s locally hosted, high-performance cloud infrastructure, M-PAYA aimed to achieve faster, smoother operations where system implementation was seamless, with no latency and downtime for both partners and end-users.

Maintain predictable, affordable IT costs

Unpredictable billing from previous providers made it difficult for M-PAYA to budget for IT costs with confidence. The company sought a transparent, pay-as-you-go pricing model that directly aligned IT costs with usage. This would enable M-PAYA to control expenses better while retaining the flexibility to scale as needed.

Solution

Client business objectives

Servercore solution

Solution

Client business objectives

Servercore solution

Ensure accurate billing and reduce tenant and landlord disputes

Scale IT infrastructure for growth and regional expansion

Improve system responsiveness

Maintain predictable, affordable IT costs

Results

M-PAYA Energy successfully migrated its IT infrastructure to Servercore cloud, achieving a smooth, self-managed transition without the delays and inefficiencies often encountered with previous providers. By deploying its new utility billing and energy management system on Servercore’s high-performance cloud servers, M-PAYA unlocked faster, more stable backend operations that improved both the customer experience and staff productivity.

The migration also delivered measurable business impacts. For example, real-time, prepaid metering now provides complete transparency for M-PAYA’s customers, reducing billing disputes and fostering stronger trust between company stakeholders. At the same time, Servercore’s flexible, pay-as-you-go model has allowed M-PAYA to align IT spending directly with usage, ensuring predictable costs and improved budget control.

With the new infrastructure, M-PAYA gained the ability to scale IT resources on demand, supporting its local and regional growth strategies across East Africa. The resulting robust and scalable IT infrastructure positions the company to expand confidently into new markets while maintaining operational excellence.

Partnering with Servercore has strengthened M-PAYA Energy’s digital foundation, enabling more reliable service delivery and supporting long-term growth in the utility sector.

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