How to Deploy a Hotel PMS System in the Cloud and Accelerate Data Exchange by 50%
Client
SmartBooking — developer of a comprehensive PMS system for hotel business management in Uzbekistan.
Objective
Migrate to scalable servers in Uzbekistan, enhance server availability, accelerate development, and improve the speed of data exchange between users.
Solution
Results
Accelerated product development
Client Profile
SmartBooking is the first national company in Uzbekistan to offer a comprehensive system for automating reservations, room sales, and guest check-ins. The company’s headquarters is located in Bukhara, where it has been operating successfully since 2021.
The SmartBooking PMS system is implemented as a SaaS platform that accelerates hoteliers’ routine tasks more than tenfold, including listing rooms on partner platforms. The service functions as a single window for managing reservations and accommodations, eliminating the risk of double bookings. Additionally, the platform provides hotel owners with tools for analytics, occupancy forecasting, and revenue reporting.
Integration of the SmartBooking PMS system with approximately 100 sales channels, including Booking.com, Expedia, and Ostrovok, helps hotel businesses increase bookings and revenue by an average of 20%.
Why SmartBooking Chose Servercore
As the SmartBooking SaaS platform evolved and implemented an AI assistant, the need for rapid server resource scaling became critical. Both vertical and horizontal scaling without downtime were required.
Considering these factors, SmartBooking began searching for a reliable local cloud provider that met all technical and legal requirements. After analyzing Uzbekistan’s cloud services market, the company selected Servercore as its technology partner.
The key factors in choosing Servercore were:
«To implement an AI assistant in our PMS system, we needed a cloud platform capable of instant scalability. After comparing competitors and conducting limited testing, we chose Servercore. The migration went smoothly — the support team was available 24/7 and transferred our projects overnight according to the schedule we agreed on».
Key Client’s Objectives
Solution
Outcomes and Plans for the Future
SmartBooking successfully completed a seamless migration to Servercore solutions within a few days, following a pre-agreed schedule. The rented cloud servers now host the backend of the main client service — the SmartBooking PMS system — along with the primary database, client web application, and administrative panel.
Cloud servers with SLA-guaranteed uptime above 99.98% ensure high availability of SmartBooking’s IT infrastructure, accelerating developer productivity. Flexible scaling through the control panel enables rapid resource expansion for AI assistant implementation. The company’s data security is ensured by SSD drives with triple volume replication.
Hosting in a Tier II+ data center in Tashkent enabled SmartBooking to meet Uzbekistan’s regulatory requirements, including personal data storage laws. Geographic proximity to clients also helped minimize latency and accelerate data exchange between PMS platform users by 50%.
Additionally, SmartBooking was able to move beyond the limitations of its previous provider’s rigid pricing plans. The company now freely manages its cloud resource consumption and pays for services under a flexible pay-as-you-go model, including payments made as a legal entity.
SmartBooking plans to further expand the AI capabilities of its service. To support this development, the company is considering the use of Managed Databases and GPU server rentals. For future projects, SmartBooking is ready to choose Servercore as its technology partner once again.
