How to Ensure Fault Tolerance of a Procurement Platform for 3,000 Pharmacies

Case Summary

Task:

Rapidly migrate IT infrastructure to reliable, high-performance servers in Kazakhstan, minimize downtime, and optimize load

Solution:

— Bare Metal servers
— Custom-configured cloud servers
— Backup

Results:

Client Profile

Vidman LLP is the developer of the Provizor Platform for medicine procurement automation for pharmacies in Kazakhstan. The project has been operating since 2007 and is a member of the Astana Hub International IT Startup Park. The company began as a fully offline operation, but with advancing IT technologies and emerging new market challenges, it became necessary to digitize the business.

Over more than 17 years of successful operations, Vidman LLP significantly scaled its business processes, which increased its requirements for server capacity. Currently, the company’s IT infrastructure features a complex architecture and includes several major product services.

The pharmacy procurement automation platform processes both personal and payment data of users. The Provizor’s client base encompasses about 3,000 retail pharmacies in Kazakhstan, with the platform simultaneously processing requests from at least 400 of them. Stable service operation requires powerful, highly available servers that are PCI DSS certified and capable of handling heavy loads.

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Provizor in Figures

18

years in the pharmaceutical market of Kazakhstan

3,000

active users of Provizor Platform

400

pharmacies operating on the platform simultaneously

Why Provizor Chose Servercore

Before migrating to Servercore, Vidman LLP hosted its virtual machines with other cloud provider in Kazakhstan. However, in spring 2024, the former contractor experienced an extended downtime that left the company without access to resources for two days. Besides, even before that technical incident, the company recognized the need for more high-performance computing capacity for its project.

Mikhail Vidman, CEO and founder of Provizor, decided to quickly migrate the virtual machines to other. When choosing a new technology partner, critical factors for the company were high uptime of the servers, their localization in Kazakhstan, and full compliance with the national laws. After a quick analysis of available solutions in the cloud service market, the Provizor team chose to cooperate with Servercore.

The key factors in choosing Servercore were:

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«Having experienced an extended downtime of the servers in the past, it was crucial for us to quickly find a reliable provider who could ensure stable operation of our systems in Kazakhstan. We chose to cooperate with Servercore because we liked their SLA terms, full compliance of the infrastructure with the regulatory requirements of the Republic of Kazakhstan, and competitive prices for resources.»

Key Client’s Objectives

Minimize downtime and scale the service on reliable servers

Previously, the Provizor team experienced a technical incident resulting in two days of lost access to resources, along with insufficient capacity for scaling the business. That is why the company needed to deploy its pharmacy procurement automation platform on highly available servers with ability to rapidly ramp up the computing capacity.

Store personal and payment data in compliance with the local laws

Vidman LLP operates in the pharmaceutical sector, which requires adherence to the strict personal and payment data storage and processing requirements. It is critical for the company to work with a provider whose facilities are physically located in Kazakhstan. Additionally, the IT service provider’s data centers and products must meet 94-V and PCI DSS standards.

Optimize load on the servers and ensure quick response of the system

The Provizor Platform is both a procurement automation tool and a comprehensive information system. It serves at least 400 pharmacies simultaneously, processing hundreds of requests. To ensure efficient operation of the platform and rapid data processing, the company needed to deploy the service on high-performance servers providing quick response.

Solution

Provizor Project Requirements

Servercore Solution

Solution

Provizor Project Requirements

Servercore Solution

Minimize downtime and scale the service

Store personal and payment data according to the laws

Optimize load on the servers and ensure quick response of the system

Do you have a similar task or questions?

Results and Plans for the Future

Vidman LLP completed the seamless 24-hour project migration to Servercore’s dedicated servers, having successfully restored the platform functionality after the previous cloud provider’s downtime. The company fully deployed back-end of its digital medicine procurement platform for pharmacies in Kazakhstan on the leased resources. The servers with up to 100% uptime ensured uninterrupted operation of the company’s services.

Currently, Vidman LLP leases both physical machines and Servercore customized cloud servers. The company’s project uses substantial random access memory for rapid data processing, including client personal and payment information. The company also utilizes Servercore’s backup service for convenient creation and storage of main product project backups.

Through Servercore solutions, Vidman LLP achieved stable operation of its medicine procurement platform and optimized system load, accelerating business processes. As a result, the company now downloads updates of delivery documents 12 times more frequently compared to pre-migration levels.

Additionally, after migrating to Servercore’s cloud, the complete client interaction cycle on the platform became 1.5 times faster. This enabled the Provizor Platform to expand its customer base without slowing down the product service operation.

As demand for its products grows, the company continues to expand its business, plans to increase computing resources, and is ready to lease additional server capacity from Servercore for new tasks in the near future.

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How to Ensure Fault Tolerance of a Procurement Platform for 3,000 Pharmacies

Case Summary

Task:

Rapidly migrate IT infrastructure to reliable, high-performance servers in Kazakhstan, minimize downtime, and optimize load

Solution:

— Bare Metal servers — Custom-configured cloud servers — Backup

Results:

Client Profile

Provizor in Figures

18

years in the pharmaceutical market of Kazakhstan

3,000

active users of Provizor Platform

400

pharmacies operating on the platform simultaneously

Why Provizor Chose Servercore

The key factors in choosing Servercore were:

Do you have a similar task or questions?

Key Client’s Objectives

Minimize downtime and scale the service on reliable servers

Store personal and payment data in compliance with the local laws

Optimize load on the servers and ensure quick response of the system

Solution

Provizor Project Requirements

Servercore Solution

Solution

Provizor Project Requirements

Do you have a similar task or questions?

Results and Plans for the Future

— Bare Metal servers
— Custom-configured cloud servers
— Backup